Privacy policy

Last updated 10 November 2026

BookIt is run by Ascend Digital. This policy explains what we collect when you use BookIt and why.

What we collect

• Account details: your name, email address and (if you set one) a hashed password. If you sign in with Google, Microsoft or Facebook we receive your name, email address, profile picture and an account ID from them. We never see your password for those services.
• Bookings: the name, email, phone number and notes you give when booking, and the service and time you booked.
• Business details: what businesses publish on their BookIt page.
• Technical data: a session cookie to keep you signed in, and short-lived server logs for security.

How we use it

To make and manage bookings, send booking emails (confirmations, reminders and cancellations), and keep the service secure. When you book, the business you book with receives your booking details so they can provide the service. We don't sell your data or use it for advertising.

Support chat

Our support chat is provided by ChatMesh (also run by Ascend Digital). Messages you send there are stored so we can reply.

How long we keep it

Account data is kept until you delete your account (Settings → Delete account). Booking records are kept for as long as the business needs them for its records, normally up to 6 years.

Your rights

You can access, correct or delete your data, and object to how it's used. Contact us through the chat on this site and we'll help within one month. You can also complain to the Information Commissioner's Office (ico.org.uk).